Policies

Welcome to SHIROKAI! We are committed to providing a safe and secure online shopping experience for our valued customers. Please read our policies carefully to understand the terms and conditions of using our website.

  1. Secure Payments:
    At SHIROKAI, we prioritize the security of your payments. We utilize a reliable and trusted API integrated with a secure payment system to process all transactions. Rest assured, we do not store any payment information from our customers. Our payment system ensures that your personal and financial data remains protected.
  2. Worldwide Shipping:
    We are delighted to offer worldwide shipping to bring our products to customers around the globe. Please note that the handling time may vary depending on the availability of the product in our inventory and the timing of the next supply. We strive to process and dispatch orders within 2 business days. However, in some cases, the handling time may extend up to 3 months. We appreciate your patience and understanding.
  3. Returns Policy:
    We want you to be completely satisfied with your purchase from SHIROKAI. If for any reason you are not satisfied, we accept returns under the following conditions:
  • Returns are accepted only for products in new condition, with original packaging and tags intact.
  • Customers are responsible for the cost of return shipping.
  • To initiate a return, please contact our customer support team within 14 days of receiving your order.
  • Once we receive the returned item, we will inspect it to ensure it meets the required conditions. Upon approval, we will issue a refund to your original payment method.

4. Data Security and Privacy:
Protecting your personal information and ensuring your privacy is of utmost importance to us. We have implemented robust security measures to safeguard your data and maintain confidentiality. For detailed information about how we collect, use, and protect your information, please refer to our Privacy Policy. Our Privacy Policy outlines our practices regarding data handling, storage, and disclosure. By using our website and making a purchase, you acknowledge and agree to the terms outlined in our Privacy Policy. Rest assured that we do not share or sell customer data to any third parties. If you have any questions or concerns regarding the privacy and security of your information, please don't hesitate to contact our customer support team.

  1. Other Standard E-commerce Policies:
    In addition to the specific policies mentioned above, we adhere to the following standard e-commerce policies:
  • Product Availability: While we strive to keep our inventory up to date, occasionally, an item may become out of stock or unavailable. In such cases, we will notify you promptly and provide alternative options or a refund.
  • Pricing and Product Information: We make every effort to ensure accurate pricing and product information on our website. However, errors may occur, and we reserve the right to correct any inaccuracies without prior notice. If an order is placed for an incorrectly priced item, we will contact you to provide the option to cancel or adjust the order.
  • Intellectual Property: All content on our website, including but not limited to text, images, logos, and product descriptions, is the intellectual property of SHIROKAI. Any unauthorized use or reproduction of our content is strictly prohibited.
  • Communication: We may contact you via email to provide order updates, promotions, or important information related to your purchases. You have the option to unsubscribe from promotional emails at any time.

Please note that by using our website and making a purchase, you agree to comply with these policies. We reserve the right to modify or update these policies at any time, and any changes will be effective immediately upon posting on our website.

If you have any questions or concerns regarding our policies, please contact our customer support team for assistance. Thank you for choosing SHIROKAI!